Frequently Asked Questions

Welcome to Redbeam Therapy! We have made a list of frequently asked questions and relevant answers. The list of questions is always growing, so you can always return to get the latest information. Please contact us if you have a question we have not answered here.

Products

What is the difference between RED lights and NIR light?

Red light (RED): Red light (RED) is visible to the naked eye and is easily absorbed by surface tissues and cells, leading to many benefits such as enhanced skin health and cellular regeneration. It delivers at wavelengths of 660nm.

Near-infrared Light (NIR): Near infrared (NIR) light is invisible to the naked eye, and works by penetrating deeper into your body tissues, leading to many benefits such as enhanced cellular recovery and inflammation healing. It delivered at wavelengths 850nm.

How does Red Light Therapy work?

Red light works by producing a biochemical effect in cells that strengthens the cell’s mitochondria. In other words, it helps increase the function of cells at the energy source. This energy-carrying molecule found in all living things is known as the ATP (adenosine triphosphate). So in theory, when your cells produce more energy, your cells can then function more efficiently, heal faster and rejuvenate better.

Is it safe for red light treatments?

Red light therapy device is completely a safe and painless treatment when you correctly use red light therapy device follow its user manual.

Do I need to wear goggles for eye protection?

Since the red lights are bright and uncomfortable for individuals who are sensitive to light, we always recommend wearing protective glasses(the goggle in the package we provide), Alternatively, you can also just close your eyes if you do not want to wear goggles.

How long we would see the results by using red light therapy?

The benefits of red light therapy will vary from person to person. Some people might find they see results after just one week of consistent use, and others may see after 8 weeks. We always suggest to use red light therapy consistently to reach your goals, and typically you will see noticeable result after 8-12 weeks.

Does red light help to cure acne and skin conditions

Red light therapy treatments has been shown to be an excellent choice for acne sufferers, Because it works to remove the bacteria, Red light works to decrease the visibility of acne scarring.

Can I stop using red light once we see the improvement from my skin health?

We always suggested continuing using your red light for at least once or twice a week as part of regular treatments routine, This would help to make full use of benefits of red light treatments, 

Can red light cause skin cancer?

Definitely NO, Red light therapy device don`t deliver harmful UV wavelengths which typically cause skin cancers, So you can use this treatment for sure.

Can I still use my regular skin care products while I’m using red light therapy?

Absolutely Yes, It is fine to continue using your skin care products while you`re using red light therapy, Please follow up with your usual skin routine, We suggest you to use red light therapy device before you using your skin care products, because some skin care product have shown to block the penetration of light.

Does red light help to improve all types of skin problems

Redbeam™ Red light therapy has been proven by many of our customers to be an effective way for curing all skin types of problem, We suggested you to use this treatment regularly to see the results quickly

How can I get in contact with Redbeam?

Please feel free to contact us by filling out contact form simply here, Our customer service specialist will get back to you shortly, and We’re s domestics US company, We will always here to support you with any enquiries about Redbeam and our range of our products

What is the range of products Redbeam offer?

Currently, We offer four different products, Please click the links below,

Payments

What payments method do you support?

We support to use PayPal payment processor,  Additionally, We offer support for Credit card and debit card, you can choose these payment methods at checkout page, If you don`t have PayPal account or any credit card, please contact us, we will help to open a direct payment method to handle your order.

Are my online payments secure?

Your privacy and payment security are very important to us! We uses the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted. Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy

Shipping

Can I change my order?

We can only change orders that have not been processed for shipping yet within 24 hours. Once your order is shipping or delivered, then we cannot accept any edits to your order. To make changes to your order, please contact us.

Where do you ship?

We currently ship in the United-States. For shipping outside of USA, please reach out to our support.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Additionally, you can track the status of your order on our order tracking page on your account page on the website. for order track page please visit:https://redbeamtherapy.com/parcel-panel/

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.